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FAQ - QUESTIONS

► NOTICE: Sadly, after nearly 10 years in business we are closing our doors effective 3/25/13...this decision comes as a result FDA actions and associated costs. In short, while we and our attorneys disagree with FDA's position that we are subject to FDA's 'cGMPs' - FDA insists these and other rules apply to us - the costs result in our business no longer being profitable.

We want to THANK YOU for all your support over the years!

For now, we are keeping the website online, having re-purposed it as an informational site only, and, as of 3/25/13 (close of business) we are no longer accepting orders.

ORDER STATUS SYSTEM - REAL-TIME DATA:

1) Orders placed outside of business hours or during weekends or holidays will not appear in this system until the next business day.

2) You may also check the status of your order by following the link in your order confirmation email - sent to you immediately after you placed your order.

ENTER ORDER #, THEN either ZIP CODE or EMAIL ADDRESS

1) We are unable to answer questions about personal medical matters (including interactions of prescription drugs with supplements); we are not medical professionals. We recommend you discuss such questions with your personal physician.

2) We are not the manufacturer of any products we carry.

3) A list of the products we recommend can be found here.

4) Please make sure your question isn't answered by our Frequently Asked Questions list.

NEARLY ALL REQUESTS ARE REPLIED TO IN 1-3 HOURS (or sooner) ON BUSINESS DAYS

MAILING ADDRESS:

You may also contact us via regular mail. Our business offices are located just outside of Denver, Colorado in the Rocky Mountains!

Athletic Ventures, Inc. (BodyBuildingFactory.com)

3780 South Broadway, Suite #100

Englewood, Colorado 80113-3612

We respond to all customer mail within 1 business day of receipt.

DO NOT SEND RETURNS TO THIS ADDRESS | SORRY, WE DO NOT ACCEPT MAIL ORDERS

REGARDING RETURNS:

You must first receive a Return Authorization Number (RAN#) and instructions from us before shipping a product back to us - we can not accept packages without RAN#s. If you would like to make a return or have any questions please feel free to contact us using the above contact form - select 'Customer Service' as your subject to ensure proper routing of your request and we will reply to you promptly. Thank you! You can find our return policy here.